Last updated: September 12, 2026
This Refund Policy explains how cancellations, rescheduling and refunds work for services by Ecleia de Oliveira Fernandes LTDA (“Casa & Faxina”, “we”), CNPJ 46.741.277/0001-76, Rua Altair Aparecido Coelho, 151, Jardim São Domingos, Campinas – SP, 13053-340, Brazil. Specific conditions agreed in a quote, order or contract prevail over this general policy, and nothing here limits your rights under the Brazilian Consumer Defense Code (Lei nº 8.078/1990).
1. Quotes and payment
Each service is quoted in advance based on the information provided about the space, scope and frequency. The final price, payment method and due dates are confirmed before the service begins.
2. Cancellation and rescheduling
- You may cancel or reschedule a service at no cost by notifying us at least 24 hours before the scheduled time.
- Cancellations with less notice, or when our team cannot access the property at the scheduled time, may be charged according to the conditions of your quote.
- Amounts paid in advance for services cancelled within the free cancellation period are refunded in full or credited to a new date, at your choice.
3. Satisfaction with the service
If something was not cleaned as agreed, let us know within 24 hours after the service, preferably with photos. We will review the case and, when the issue is confirmed, return to redo the affected areas at no extra cost. If a new visit is not possible, we may offer a partial refund proportional to the part of the service not performed.
4. Recurring plans
Recurring plans can be cancelled at any time with the prior notice defined in your agreement. Visits already carried out are not refundable; amounts paid for future visits are refunded.
5. Limitations
Refunds do not apply to results limited by the pre-existing condition of surfaces, such as permanent stains, wear, oxidation or damage that cleaning cannot remove.
6. Housekeeper placement
Fees, replacement conditions and refunds for the placement service are defined in the specific agreement signed with each family.
7. How refunds are made
Approved refunds are made using the original payment method, or by bank transfer or Pix, within up to 10 business days after approval.
8. Contact
To request a cancellation, exchange or refund, contact us:
Ecleia de Oliveira Fernandes LTDA · CNPJ 46.741.277/0001-76
Rua Altair Aparecido Coelho, 151, Jardim São Domingos, Campinas – SP, 13053-340, Brazil
Phone: +55 (19) 99646-9496 · WhatsApp